FAQs

  • How can I pay on your site?
The purchase price presented on the invoice will be the same as the one presented on the website at the time of purchase, plus the delivery costs.
- Online, with your debit or credit card. Our payment processor is Netopia - MobilPay.
We allow payments to be made in LEI (Romanian RON). You can choose to pay in any currency, no matter which countries you are in and the cost of your order will be converted using bank conversion rate.

We keep your payment details absolutely secure for you.

  • Will I be charged VAT?

All product prices shown on the website are inclusive of any applicable 19% Romania VAT and may change when discount policy applies or the euro-ron exchange rate changes significantly. 

        Will there be additional duties and taxes on my order once it is delivered?

Yes. Unfortunately, we are not in control of the tariffs and duties imposed on your order, in your country. Duties and taxes will likely be charged on the items you order. If duties and taxes are placed on your package by customs officials, the fees will be your responsibility.
  • Will I receive confirmation that my order is successful and on its way to me? 

Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our team and you'll receive a Shipment Confirmation email with your tracking AWB number when your order is despatched for delivery.

  • Can I add items, change or cancel my order once I've confirmed it?

Once your order is complete, you can no longer add items, change or cancel your order.

  • When will my card be charged?

If you’ve paid by debit or credit card, your card will be charged once you finished your order on our website, even if the money will be transffered into our account after 3-4 days. For information on Netopia-MobilPay payments please check their website.

  • Deliveries to Romania

When your order is dispatched from our store, we'll send you an email with your tracking number and a link to our courier company website to see the current status of your delivery. Or, you can directly track delivery on FanCourier website. 

We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

 International Deliveries

When your order is dispatched from our store, we'll send you an email with your tracking number and a link to our courier company website to see the current status of your delivery. Or, you can directly track delivery with DHL.

  • When will my order arrive?  
Standard delivery orders to most areas of the Romania should arrive within 4-5 working days. Working days are Monday-Friday, 9am-6pm inclusive, excluding Saturday, Sunday and Legal holidays. If you have requested delivery for a specific day, your order will be delivered on that day.

Generally our international parcels will arrive within 5-10 working days (depending on the country).

  • Can I place my order over the phone?

No, we do not receive phone orders.

  • What should I do if my order isn't delivered?

If your order has not been delivered within the timescales for your country, please contact us at +40747.650.661.

  • Where can I find the informations about sizing?

Each product on our website has the How to measure guide. For all information regarding our products sizes, please refer to the size guide chart which can be found on the product's page.

If you checked our size chart and you realised that you are in between sizes, no worries, YOU MUST TAKE your measurements and order a MADE TO MEASURE product. We offer the possibility to buy a Made-to-measure product without any fee. 

Production timings may vary depending on the fabric's availability and design of the dress. This timing will be set by mutual agreement between the sales advisor and the client.

  • How can I keep up to date with Alynastore products and news?

You can subscribe to our Newsletter to receive all the latest fashion news and updates from Alynastore.com any time by entering your email address at the bottom of our website pages. You can also opt into our email newsletters when you create an account, just tick the box to sign up.

  • How do I subscribe/unsubscribe to the newsletter?

You can remove your email address from our mailing list by clicking on the unsubscribe link at the bottom of the email you receive from us.If you are having problems and still receiving messages from us please contact our team.

  • I am having problems accessing or buying from your website?

We are really sorry if you're having problems with our website. Contact our team and we will be able to help you.

  • Why has my card payment failed?

We are not able to specify why card payments fail as the payment process involves both our systems and your bank’s. In the first instance you should double check you have entered all the details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement.

  • Is your site secure?

We protect any personal information you provide on a secure server. Because your privacy is important to us, we will only share your information if you have given us permission to do so. We do reserve the right to disclose information in certain circumstances clearly stated in our Privacy Policy, which can be found in our Terms and Conditions page.